| Shep Hyken Customer Service Speaker |
The Reviews Are In...
"Employees were looking for a reason to laugh. You provided that
opportunity. And, just as importantly, you delivered a strong
message about the importance of customer service and the impact
we can have on our business if we show our customers that they are
important to us."
-- Aetna
"In the years that I have worked numerous shows for Anheuser-
Busch, I have never had such favorable, positve feedback from our
customers as I have received about you."
-- Anheuser-Busch
“I would like to personally thank you for your enthusiasm and
genuine interest in Applebee’s International ... it was very
entertaining, and yet you still sent a message to our participants.”
-- Applebee’s International, Inc.
“Our management team felt your presentation was right on target.
Your magic and message helped us cap off a very successful
Managers Meeting.”
-- Eveready Battery Company, Inc.
“I’ve been in ‘association work’ for more than twenty-four years and
have hired a lot of speakers in that time. You did a tremendous job!
When I polled the delegates at our convention on who their favorite
speaker was, they overwhelmingly voted for Shep Hyken and asked
that I have you back at some time in the near future.”
-- Georgia Oilmen’s Association
“Some who have attended a number of conferences over the years
told us this was the best they had ever seen. Shep, your participation
helped make the conference what it was.”
-- IBM
“It was truly a pleasure working with you. From start to finish, you
offered nothing but ‘Lexus-like’ professionalism and courtesy to our
program staff and dealership associates, and you tailored your
presentation to the overall theme of our conference. We truly hope
you’ll list us as a reference for any future opportunities that you
might have.”
-- Lexus
“It was a pleasure having you at our meeting. Our agents are saying
you are one of the best speakers we have had! Your energy and
enthusiasm made for an incredibly successful speech. Thank you for
making our meeting a success.”
-- Mass Mutual Financial Group
“Your ‘Moments of Magic’ helped make this year’s meeting a great
success. We needed a true professional to bring things ‘up’ on the
last day, and we certainly made the right decision in giving that
assignment to you.”
-- Million Dollar Round Table
“Your presentation on Sunday morning, ‘The Magic of Customer
Service,’ was perfect for our audience. Your powerful yet simple
message dovetailed so well with your outstanding skill in the use of
magic. We couldn’t have started our day any better.”
-- Ohio Grocer’s Association
“Your words were inspiring, your magic was awesome! Thanks for a
great job at our presentation. I continue to hear how much everyone
enjoyed the talk. We will work together again soon!”
-- Pioneer Investments
“Your presentation has helped turn our customers' ‘Moments of
Misery’ into ‘Moments of Magic.’ Our customer results are at an all-
time high. Thank you for your valuable input."
-- SBC Publications
“I was particularly pleased with your ability to deliver the internal
customer service message in terms that our audience could relate to.
Many attendees commented that it was as if you were a long time
member of our organization.”
-- Shell Oil Company
“You were terrific! I have never seen magic and fun so cleverly
woven into teaching. You didn’t speak on Friday - you taught us
lessons. I really applaud your program and the value you deliver.”
-- Smith, Bucklin & Associates, Inc.
“You not only packed the hall, but also delivered a valuable message
to the restaurateurs. The combination of a powerful theme of
customer service delivered with the entertainment value of magic
equals a very successful seminar."
-- Texas Restaurant Association
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles Site
Map Some of Shep's Clients Speaking Topics The Customer Focus Watch a Preview
Video Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer
experience speaker and expert. He is also the creator of The
Customer Focus™ program. This is a customer service training
program that helps companies develop a customer service culture,
creates loyal customers and creates a better environment for
employees (internal customer service). For more information on The
Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
"Employees were looking for a reason to laugh. You provided that
opportunity. And, just as importantly, you delivered a strong
message about the importance of customer service and the impact
we can have on our business if we show our customers that they are
important to us."
-- Aetna
"In the years that I have worked numerous shows for Anheuser-
Busch, I have never had such favorable, positve feedback from our
customers as I have received about you."
-- Anheuser-Busch
“I would like to personally thank you for your enthusiasm and
genuine interest in Applebee’s International ... it was very
entertaining, and yet you still sent a message to our participants.”
-- Applebee’s International, Inc.
“Our management team felt your presentation was right on target.
Your magic and message helped us cap off a very successful
Managers Meeting.”
-- Eveready Battery Company, Inc.
“I’ve been in ‘association work’ for more than twenty-four years and
have hired a lot of speakers in that time. You did a tremendous job!
When I polled the delegates at our convention on who their favorite
speaker was, they overwhelmingly voted for Shep Hyken and asked
that I have you back at some time in the near future.”
-- Georgia Oilmen’s Association
“Some who have attended a number of conferences over the years
told us this was the best they had ever seen. Shep, your participation
helped make the conference what it was.”
-- IBM
“It was truly a pleasure working with you. From start to finish, you
offered nothing but ‘Lexus-like’ professionalism and courtesy to our
program staff and dealership associates, and you tailored your
presentation to the overall theme of our conference. We truly hope
you’ll list us as a reference for any future opportunities that you
might have.”
-- Lexus
“It was a pleasure having you at our meeting. Our agents are saying
you are one of the best speakers we have had! Your energy and
enthusiasm made for an incredibly successful speech. Thank you for
making our meeting a success.”
-- Mass Mutual Financial Group
“Your ‘Moments of Magic’ helped make this year’s meeting a great
success. We needed a true professional to bring things ‘up’ on the
last day, and we certainly made the right decision in giving that
assignment to you.”
-- Million Dollar Round Table
“Your presentation on Sunday morning, ‘The Magic of Customer
Service,’ was perfect for our audience. Your powerful yet simple
message dovetailed so well with your outstanding skill in the use of
magic. We couldn’t have started our day any better.”
-- Ohio Grocer’s Association
“Your words were inspiring, your magic was awesome! Thanks for a
great job at our presentation. I continue to hear how much everyone
enjoyed the talk. We will work together again soon!”
-- Pioneer Investments
“Your presentation has helped turn our customers' ‘Moments of
Misery’ into ‘Moments of Magic.’ Our customer results are at an all-
time high. Thank you for your valuable input."
-- SBC Publications
“I was particularly pleased with your ability to deliver the internal
customer service message in terms that our audience could relate to.
Many attendees commented that it was as if you were a long time
member of our organization.”
-- Shell Oil Company
“You were terrific! I have never seen magic and fun so cleverly
woven into teaching. You didn’t speak on Friday - you taught us
lessons. I really applaud your program and the value you deliver.”
-- Smith, Bucklin & Associates, Inc.
“You not only packed the hall, but also delivered a valuable message
to the restaurateurs. The combination of a powerful theme of
customer service delivered with the entertainment value of magic
equals a very successful seminar."
-- Texas Restaurant Association
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles Site
Map Some of Shep's Clients Speaking Topics The Customer Focus Watch a Preview
Video Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer
experience speaker and expert. He is also the creator of The
Customer Focus™ program. This is a customer service training
program that helps companies develop a customer service culture,
creates loyal customers and creates a better environment for
employees (internal customer service). For more information on The
Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
| Shep Hyken: Customer Service Speaker and Expert. Providing programs on amazing customer service, customer loyalty, internal service and more. |
| A Customer Service Culture |
| A Customer Loyalty Mindset |
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