| Shep Hyken Customer Service Speaker |
Speaking Topics
Creating "Moments of Magic," Customer Loyalty, Excellent
Customer Service Customer Relations and The Cult of the
Customer
These presentations focus on how important service is in today's world.
Make your organization a star in your customers' eyes. Some of the topics
in these presentations include Jan Carlzon's Moments of Truth, Moments
of Magic, parallels between selling and service, meeting and exceeding
expectations, handling confrontations, building relationships and more.
Internal Customer Service
This is important to every employee of any business; from upper
management to front line employees. Some of the areas discussed include
the concept of the internal customer, management's new responsibilities
and building better relationships. The front line may service, sell and have
the most contact with the "outside" customer, but the internal people serve
everyone else in the organization. Servicing and treating fellow employees
like customers will have a direct positive effect on your organization's
customer service/satisfaction program. Teamwork concepts can also be
brought into this program.
You Are the Magic!
This motivational speech combines humor, magic, information and
motivation to create an exciting and enlightening presentation for all types
of audiences. It is a fun program that can incorporate parts of Shep's
service programs or can include topics such as personal excellence, goal
setting, turning negatives into positives, teamwork and more. This is an
outstanding program for banquets and special events.
Focus On the Customer - LIVE!
Perhaps your organization has held focus groups where customers are
brought into a comfortable environment and asked questions. Imagine
taking the focus group live, in front of your organization's executives, sales
people, etc. Shep Hyken will host and facilitate a focus group in front of
your audience. Shep will learn specific information about your business
and industry, learn about your customers, and develop questions to ask
them. But most importantly, Shep will open the session up for questions
from the audience. Your people will be able to ask these customers
virtually any questions they have ever wanted to ask - no holds barred!
Shep encourages participation and keeps the program moving with high
energy and his own brand of humor. (You might say this is a cross
between Phil Donahue and Jay Leno!)
Email us or call the number below to talk about how Shep can fit into your
next program!
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles Site Map
Some of Shep's Clients Speaking Topics The Customer Focus Watch a Preview Video
Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer experience
speaker and expert. He is also the creator of The Customer Focus™ program.
This is a customer service training program that helps companies develop a
customer service culture, creates loyal customers and creates a better
environment for employees (internal customer service). For more information
on The Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
Creating "Moments of Magic," Customer Loyalty, Excellent
Customer Service Customer Relations and The Cult of the
Customer
These presentations focus on how important service is in today's world.
Make your organization a star in your customers' eyes. Some of the topics
in these presentations include Jan Carlzon's Moments of Truth, Moments
of Magic, parallels between selling and service, meeting and exceeding
expectations, handling confrontations, building relationships and more.
Internal Customer Service
This is important to every employee of any business; from upper
management to front line employees. Some of the areas discussed include
the concept of the internal customer, management's new responsibilities
and building better relationships. The front line may service, sell and have
the most contact with the "outside" customer, but the internal people serve
everyone else in the organization. Servicing and treating fellow employees
like customers will have a direct positive effect on your organization's
customer service/satisfaction program. Teamwork concepts can also be
brought into this program.
You Are the Magic!
This motivational speech combines humor, magic, information and
motivation to create an exciting and enlightening presentation for all types
of audiences. It is a fun program that can incorporate parts of Shep's
service programs or can include topics such as personal excellence, goal
setting, turning negatives into positives, teamwork and more. This is an
outstanding program for banquets and special events.
Focus On the Customer - LIVE!
Perhaps your organization has held focus groups where customers are
brought into a comfortable environment and asked questions. Imagine
taking the focus group live, in front of your organization's executives, sales
people, etc. Shep Hyken will host and facilitate a focus group in front of
your audience. Shep will learn specific information about your business
and industry, learn about your customers, and develop questions to ask
them. But most importantly, Shep will open the session up for questions
from the audience. Your people will be able to ask these customers
virtually any questions they have ever wanted to ask - no holds barred!
Shep encourages participation and keeps the program moving with high
energy and his own brand of humor. (You might say this is a cross
between Phil Donahue and Jay Leno!)
Email us or call the number below to talk about how Shep can fit into your
next program!
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles Site Map
Some of Shep's Clients Speaking Topics The Customer Focus Watch a Preview Video
Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer experience
speaker and expert. He is also the creator of The Customer Focus™ program.
This is a customer service training program that helps companies develop a
customer service culture, creates loyal customers and creates a better
environment for employees (internal customer service). For more information
on The Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
| Shep Hyken: Customer Service Speaker and Expert. Providing programs on amazing customer service, customer loyalty, internal service and more. |
| A Customer Service Culture |
| A Customer Loyalty Mindset |
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