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The Customer Focus™
The Customer Focus™ (TCF) programs are customer service training
workshops for companies who want to create a stronger service culture
that builds loyal relationships with their customers and a better
environment for their employees.
TCF was created to help develop a mindset dedicated to delivering
outstanding service to both external and internal customers. TCF is a
process that requires the commitment and dedication of every employee in
a company (or division of a company). Concepts, strategies and
exercises are facilitated by professional trainers who have been approved
by Shep Hyken to present the TCF workshops.
Click here to go to The Customer Focus™ website.
(www.TheCustomerFocus.com)
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
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Some of Shep's Clients Speaking Topics The Customer Focus Watch a Preview Video
Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer experience
speaker and expert. He is also the creator of The Customer Focus™ program.
This is a customer service training program that helps companies develop a
customer service culture, creates loyal customers and creates a better
environment for employees (internal customer service). For more information
on The Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
The Customer Focus™ (TCF) programs are customer service training
workshops for companies who want to create a stronger service culture
that builds loyal relationships with their customers and a better
environment for their employees.
TCF was created to help develop a mindset dedicated to delivering
outstanding service to both external and internal customers. TCF is a
process that requires the commitment and dedication of every employee in
a company (or division of a company). Concepts, strategies and
exercises are facilitated by professional trainers who have been approved
by Shep Hyken to present the TCF workshops.
Click here to go to The Customer Focus™ website.
(www.TheCustomerFocus.com)
Shep Hyken, CSP, CPAE
Shepard Presentations, LLC
711 Old Ballas Rd., Suite 215
St. Louis, MO 63141
(314)692-2200 || Fax: (314)692-2222
shep@hyken.com || http://www.hyken.com
Copyright ©1998-2009 by Shep Hyken, CSP, CPAE and Shepard Presentations, LLC
Home Client Meeting Tools Behavioral Assessments Client Testimonials Fees
Knowledge Products Other Resources Read Shep's Articles Shepard Letter Articles Site Map
Some of Shep's Clients Speaking Topics The Customer Focus Watch a Preview Video
Who Is Shep Hyken
More On Shep Hyken...
Shep Hyken, CSP, CPAE is a customer service and customer experience
speaker and expert. He is also the creator of The Customer Focus™ program.
This is a customer service training program that helps companies develop a
customer service culture, creates loyal customers and creates a better
environment for employees (internal customer service). For more information
on The Customer Focus™ program, please click here. (www.
TheCustomerFocus.com)
| Shep Hyken: Customer Service Speaker and Expert. Providing programs on amazing customer service, customer loyalty, internal service and more. |
| A Customer Service Culture |
| A Customer Loyalty Mindset |
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