Create an amazing customer experience, a collaborative corporate culture, and increase repeat business and revenue.
Thank you for your interest in Shepard Virtual Training (VT). Whether you are looking to learn new business skills to help you develop a customer service mindset, or you are already a master at creating customer amazement, you will learn and be reminded of powerful customer service concepts and strategies that will help take you from ordinary to extraordinary – and from average to amazing.
I’ve always believed that much of customer service is common sense – that, unfortunately, is not always so common. These programs do not teach complicated systems to help drive the customer service experience. On the contrary, they provide a simple approach focusing on the basics. Yet, these basics are powerful and must be mastered by everyone in a customer-focused organization.
As you make your way through the various programs, you will find ideas, tips, and very specific strategies that will take your customer service to the next level. Even if you do not actually deal with external customers, you will quickly understand that you have internal customers – people you work with inside of your organization who depend on you to get their job done.
We recognize that there are many different responsibilities our learners engage in. Yet, we have created content that is applicable to everyone – and that means you, regardless of your position and responsibility in your company. It doesn’t matter if you are on the front line, behind the scenes, the most recently hired employee, or the CEO of the company, these training programs are for you.
So let’s not wait any longer. It’s time to be … AMAZING!!
Shep Hyken, CSP, CPAEChief Amazement OfficerShepard Presentations, LLC
Implement Shep’s trademark business philosophy to create and sustain a corporate culture that values relationship-building with both external and internal customers.
From Shep’s best-selling book, Amaze Every Customer Every Time, apply 52 weekly best practices tools for an entire year of customer service coaching that will consistently deliver amazing “Moments of Magic®.”
In this short, 20-minute course, Shep explains five simple ways you can start creating the customer service culture you desire.
In this short, 50-minute course designed for leadership, Shep lays out six definitive steps you can take as a leader in your organization to create the customer service culture you envision.
Shep provides various tips and tactics to help diffuse challenging situations with customers in this one-hour course.
Based on my bestselling book of the same name, learn how to be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these are easy to implement right away, helping you achieve Amazement in both your professional and personal life.
Shepard VT is a web-based training solution focused on bringing you and your organization corporate training in a fresh, innovative, and effective format. Accessible anytime and from anywhere, state-of-the-art accountability features allow organizations to track, measure and monitor employee progress throughout the program.
We may not want to, but sometimes we just have to say “No” to customers – and that’s not always so bad.
Learn three common sense customer service strategies and tactics you can implement immediately to exceed customer expectations.
The importance of a corporate culture that fulfills and excites its employees cannot be underestimated. Some of the best organizations know one of the keys is incorporating a strong customer service philosophy embraced by every single person.
See how Shepard VT builds the optimal customer service culture in your organization. View the course outlines to see which one is right for your organization or experience a short sample of the corporate training program.
Build loyal relationships with customers and employees.
Raise the bar on customer service and marketing strategies.
Deliver tangible results through saved business and referrals.
Recognize the value of providing excellent customer service to both external and internal customers.
Learn to create an amazing customer experience.
Increase repeat business and revenue.
Offering substantial discounts for corporate licenses, this option is an economical way to bring customer service training to potentially everyone in an organization that will create a stronger customer service culture, building both loyal relationships with customers and a better environment for employees. Pricing is based on the number of participants and locations.
Want to be a customer service and customer experience expert? For a limited time only, you can purchase an individual license for all six of Shep’s virtual training courses (a $944 value) for just $497! This special offer includes individual access to all six of our customer service training courses for one year. You’ll also get access to Shep’s monthly bonus content to take your customer service and experience to the next level!
This program consists of four courses with a total of 23 chapters. The training starts with an introduction to amazement, including my famous cab story, and then moves to ways to create an amazing customer experience by seizing the moment, transforming the moment and improving the moment.
Kick off your customer service training initiative with this short, 20-minute course introducing your team to Shep Hyken and his philosophy on customer service. Shep explains five simple ways you can start creating the customer service culture you desire.
This short (40-50 minute) program is designed for leadership/management. Customer service starts from the top down. If you want your employees to deliver amazing customer service, you must treat them the way you want them to treat your customers – maybe even better! This course will give you six definitive steps you can take as a leader in your organization, to create the customer service culture you envision.
Based on my bestselling book of the same name, learn how to Be Amazing through the Seven Amazement Habits, containing over 25 tips and pointers. Each of these is easy to implement right away, helping you achieve Amazement in both your professional and personal life.
Based on Shep’s bestselling book, Amaze Every Customer Every Time. This training includes the 52 best practices, tactics and strategies about how to deliver the most amazing customer service. These 52 tools are categorized into five elements: leadership, culture, one-on-one interaction, a desire to create and sustain a competitive edge, and a willingness to contribute to the community.
We all have to deal with a difficult customer at some point. This course will give you more confidence in handling difficult and delicate customer situations. The course provides various tips and tactics that will help diffuse challenging situations with customers.
Take both The Customer Focus™ and Amaze Every Customer Every Time to receive a 50% discount on the second training; plus we’ll give you 5 Ways to Create an Amazing Customer Service Experience at no additional charge!
Who should take Shepard Virtual Training?
From senior executives to the most recent hires, everyone can learn to be customer focused and how to amaze every customer every time. Whether the organization is in a call center or a warehouse, the idea of a customer focused culture is that everyone understands they have either an internal or external customer – or both!
How long does the course take to complete?
We recommend that you take about 5-7 weeks to complete The Customer Focus to get the most out of it. For our corporate customers, we suggest having regular meetings every ten days to two weeks to discuss the content to define how it will be implemented in your day-to-day dealings with clients. For individuals, we suggest breaking the training up into four sittings to allow yourself time to integrate the material into your daily interactions.
Amaze Every Customer Every Time is a longer course that we recommend you take over the course of 12 weeks. For our corporate customers, we suggest having regular meetings every ten days to two weeks to discuss the content to define how it will be implemented in your day-to-day dealings with clients. For individuals, we suggest breaking the training up into eight sittings to allow yourself time to integrate the material into your daily interactions. In addition, you will have access to 52 amazing customer service tools. This means you have access to training on one tool a week for a whole year, keeping customer service and customer experience top-of-mind all year long.
5 Ways to Create an Amazing Customer Experience, 6 Steps to Creating a Customer-Focused Culture, and Managing Angry Customers and Customer Complaints are shorter courses that can be completed in as little as an hour. However, in order to maximize learning and retention, we do recommend taking a week for each course – or one chapter a day.
How long do I have access to the course material?
Great news! A license gives you full access to the course material for one year! You can take the course at your own pace and in your own time. And you can take it as many times as you want!!
I’m a manager. How do I know when my people have completed the course?
As a manager, you will have the ability to monitor the progress of participants, such as when and how long they took to complete the course. A few Virtual Training System features include individual test results, progress reports by group or location, and certificates of completion.
Is there a certificate of completion?
A certificate of completion is offered with all of our courses. A majority of the chapters include a quiz or activity as well as a final quiz at the end of the course. Certificates can be obtained and printed out once all videos and quizzes have been completed.
How do I add more people to my group license?
Just give us a call! We can add more people to your group license at any time during your 1-year license agreement. You will receive the same rate per person that you received when you purchased your group license and they will have immediate full access to the content.
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