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U.S. Federal Government to Make Customer Experience and Customer Service a Priority

62% of Americans don’t think the government delivers great customer service. That’s according to customer service and customer experience expert Shep Hyken. In his 2021 Customer Service and CX research, he asked more than 1,000 American consumers the following questions. “Do you think the government delivers great customer service?” But there could be light at the end of the tunnel. (more…)

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