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Achieving Customer Amazement Survey Report

Researched and summarized by Shep Hyken, customer service & CX expert

A special report on customer preferences, habits and wants to help you create an amazing customer experience.

Thank you for your interest in my latest research report on customer service, customer experience (CX), and loyalty. Here you will find compelling reasons to invest in providing the experience that gets your customers to come back and refer you to friends, family members, and colleagues.

Feel free to share the report with colleagues and customers. And, if you want to share specific facts and stats, please cite the source and link back to Research.Hyken.com.

Wishing you the very best on the journey to creating customer amazement!

THEAATHEAC

Insights from Shep’s Annual CX/CS Research Sponsored by Five9

Researched and summarized by Shep Hyken, customer service & CX expert

YOUR COMPETITVE ADVANTAGE

76%

of customers would go out of their way to go to a company that has better customer service.

CX WINS NEW BUSINESS

86%

of customers would switch to a competing brand or company if they found out they provided a better customer experience.

PRICE DOESN’T MATTER

48%

customers believe great customer service is more important than price.

CX BUILDS TRUST

82%

of customers trust a company or brand more if they provide an excellent customer service experience.

Sponsored by

The Customer Focus Online Virtual Interactive Training Program

Shepard VT is a web-based training solution focused on bringing you and your organization some of the best training in a format that is fresh, innovative and very effective. Experience a sample of our training by clicking on the Take the Tour button or jump right in with the Virtual Training Center button below. Start your training journey with Shepard VT today!

Courses: The Customer Focus™, Amaze Every Customer Every Time, Five Ways to Create an Amazing Customer Service Experience, 6 Steps to Creating a Customer-Focused Culture, Managing Angry Customers and Handling Customer Complaints, and Be Amazing Or Go Home.

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