Shep Hyken interviews Adele Gutman Milne, Culture and Guest Experience Expert. They discuss tips on how to achieve 5-Star ratings and happy customers from the hospitality perspective.
“Remember to C.A.R.E.: Every customer that you talk to should feel Cared for, Appreciated, and Respected at Every encounter.”
“Imagine what you would like customers to say about you and then strive to be that business that gets those kinds of reviews. Start with the end in mind.”
“Constantly remind your team how important kindness and compassion are to getting great reviews and making great relationships, because attitude is everything.”
“The mindset that the way you’ve always done things is still working, prevents you from opportunities to learn and grow from feedback given to you by your customers.”
Adele Gutman Milne is a culture and guest experience expert and host of the Hospitality Reputation Marketing Podcast: Get Great Reviews. Adele also has been named one of the Top 25 Extraordinary Minds by HSMAI along with numerous other awards for her leadership in Hospitality Reputation Marketing.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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