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Amazing Business Radio: Annette Franz

Annette Franz Reveals the 7 Deadly Sins
of Customer Service

Shep Hyken speaks with customer experience expert, Vice President of Client Experience at Compellon and author of the popular blog CX Journey™, Annette Franz. In this high-content packed interview, they discuss seven deadly “sins” of the customer experience. Annette shares tips that can help you prevent some of these deadly sins. Annette is also an expert in customer journey mapping and gives us some ideas that we can implement immediately. So, if you want to avoid some common, yet potentially devastating, customer experience and service mistakes, you can’t afford to miss this episode of Amazing Business Radio!

“(Customer Experience) is really the sum of all interactions that a customer has with a company.”– Annette Franz

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  1. This is really an awesome post and I got some new and fresh idea from this. I have bookmarked your blog and hope I will get lot more knowledge from you as well.

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