How Humans and Technology Can Support Each Other for the Best Customer Experience
Shep Hyken interviews Antony Brydon. They discuss the role of automation in customer service, and how companies can best use it to improve their customers’ experience.
“So much of a good experience comes down to the investment in that experience.” – Antony Brydon
“Companies need to find a way to implement new technology without leaving the customers behind.” – Antony Brydon
“It is possible to use automation and improve the customer experience at the same time.” – Antony Brydon
Antony Brydon is the CEO and co-founder of Directly, a customer support automation company. Previously, he was the acting CEO for ShopWell, a partner at Social Venture Partners, CEO and co-founder of Visible Path, and CEO and marketing lead for IUMA.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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