Are your employees fulfilled, appreciated, and understood?
Shep interviews Carol Lee Andersen, the President of Questback North America, about the importance of listening to not just your customers, but also to your employees. And, she shares the advantages and occasional difficulties of doing so.
Carol Lee Andersen is president of Questback North America and voted as one of the Top 150 Most Powerful Women in New Zealand. She leads a diverse team in crafting and delivering a feedback platform that helps enterprises make better decisions, mitigate risk and avoid costly failures through redefining relationships with the most important people: customers and employees.
Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio.
“It is not enough to collect feedback, you have to take action on it. Collecting feedback and not doing anything with it, is worse than not collecting at all.” – Carol Lee Andersen
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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