Shep Hyken and Chris Smoje discuss how the smallest actions can make the greatest impact on your customers.
Chris Smoje is the founder of DIME Customer Service where he works with organizations to achieve service excellence through their culture, interactions, processes, and experiences. He is a regular media commentator on customer service in Australia.
Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio.
“Customer service doesn’t happen overnight. It should always be evolving.” – Chris Smoje
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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