Shep Hyken interviews Christine Trippi, CEO at The Wise Pineapple. They discuss the value in empowering your employees to provide the best experience possible for your customers and say yes…almost always.
“A lot of companies have a great onboarding process that covers their missions and values, but then it ends on day one. It’s how you pull through every day that’s going to create your company culture.”
“The number one reason people leave their jobs is because they don’t feel recognized or valued by their company. Not because they want more money.”
“Recognize and value your team, give them information to do their job well, train them, and give them ways to win every day. That’s how you keep a healthy company culture.”
“Energy times execution equals sweet results. You can get excited about implementing new ideas, but you must execute those ideas to have success.”
Christine Trippi is an award-winning hotelier who has been in a romance with hospitality for over 30 years, serving as manager at resorts, and full and select-service hotels. She is the founder of The Wise Pineapple and uses her experience and passion for helping leaders and organizations haveSweet Operations, Sweet Cultures, and Sweet Results.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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