Dan Gingiss on How to Leverage Social Media to Create a Better Customer Experience

Shep Hyken discusses social customer care with Dan Gingiss, head of digital marketing for a Fortune 100 healthcare company, expert on social media & social customer care, and co-host of the “Focus on Customer Service” podcast. Dan shares his thoughts on the impact that social media is having on customer service and provides tips on how to deliver a better customer experience by using social media. There is a convergence of social media, marketing and customer service, and you can’t avoid integrating the three. So, don’t miss out on some expert advice from a social media and marketing guru!