How would you like to be able to anticipate your customers’ needs before the even ask?
Shep Hyken interviews Daniel Burrus, author of The Anticipatory Organization: Turn Disruption and Change Into Opportunity and Advantage, in which he explains how to predict what customers need rather than simply waiting to be asked.
Daniel Burrus is not only the author of The Anticipatory Organization: Turn Disruption and Change Into Opportunity and Advantage he is also considered one of the World’s Leading Futurists on Global Trends and Innovation. The New York Times has referred to him as one of the top three business gurus in the highest demand as a speaker.
Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio.
“Stop looking at today, because today looks more like yesterday than tomorrow.” – Daniel Burrus
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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