Would you like every employee to know how they fit into your company’s customer experience?
Shep Hyken interviews Doug Bell, founder of The Experience Manager, a system that helps manage and unify the entire customer experience.
Doug Bell is a CX consultant and the founder of The Experience Manager, a platform that allows companies to build their customer journey map, and in turn, keep ALL customer interactions that your company is managing known to across all departments.
Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio.
“The customer experience predicts your company’s future.” – Doug Bell
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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