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Beyond Happiness

How Authentic Leaders Lead with Happiness and Humanity

Shep Hyken interviews Jenn Lim, CEO of Delivering Happiness and the author of Beyond Happiness: How Authentic Leaders Prioritize Purpose and People for Growth and Impact. They discuss how leaders can adapt to the new workplace by being authentic and aligned with their purpose.

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Top Takeaways:

  • As leaders, we need to get more real with ourselves. We want to celebrate the highs in our lives but we also need to recognize our lows and our blind spots. Then, we need to allow the people that we lead to do that, too.
  • In the past year, we have experienced the “Great Resignation” where a record number of 4 million employees, in the US alone, quit their jobs in April. The integration of work and life in a way that has never been experienced before has led people to evaluate what is most important to them and how they can align their lives with it.
  • The experiences that we have had in the past couple of years have prompted many to ask the questions like: How can I align myself and my life with what is most important to me? What are the things that I need to work on and be aware of so I can be a more whole person at work and in life?
  • When employees are unhappy and start leaving the company, leaders can learn so much by asking them why and actually listening. Have an open and honest dialogue as to where your employees are at work and in life.
  • Authenticity goes into the wholeness of a person. Leaders must respect who employees are as human beings beyond their skills and what they bring to the table.
  • The more employees see that they are respected inside and outside their specific role and title, the more they want to be productive, engaged, and loyal.


“Happier employees equals happier customers equals more profitable and sustainable business.”

“With all the changes around us, there is a bigger need for leaders to be authentic. This is how a strong, vibrant, and sustainable culture is created.”

“When you’re being authentic, you are acting like a leader. You can be a leader at work and in life if you choose to be, no matter what role or title you have.”

“Having a higher purpose is the most sustainable form of happiness.”

“As leaders, our job is to take care of others. But the reality is, you need to nurture your own greenhouse first so that you can grow the greenhouses around you.”


Jenn Lim is the CEO of Delivering Happiness, a company she co-founded with Tony Hsieh of to create happier company cultures for a more profitable and sustainable approach to business. Jenn’s mission is to teach businesses how to create workplaces—led with happiness and humanity—that generate more profit, sustain all people at every level of the organization, and share how we can make an impact by being true to our authentic selves.

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:

  1. What is an authentic leader?
  2. How can leaders create a sustainable culture?
  3. How can leaders keep their employees from leaving?
  4. Who can become leaders at work?
  5. How can leaders become more aligned with their purpose?

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