It is common belief that the customer’s needs should always come first, but what if employees’ needs were put first in order to ensure customer satisfaction?
Shep Hyken interviews James Dodkins who shares his ideas on what a company looks like when the employees are made top priority, so that in return they can be best prepared to treat customers as their main focus.
James Dodkins is the author of Foundations for Customer Centricity. He helps companies create outstanding and unforgettable customer experiences, and travels the globe learning the secrets of the world’s best-performing companies, and uses that information to help organizations replicate that success. He specializes in customer experience and customer centricity.
Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio.
“If you pay people for doing stupid things, they’ll become very smart at doing them.” – James Dodkins
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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