Shep Hyken speaks with James Gilmore, co-author of, “The Experience Economy,” one of the best business books of all time. In this episode of Amazing Business Radio, Shep talks to Jim about his latest book, “Look: A Practical Guide for Improving Your Observational Skills.” Jim shares tips on improving your observational skills and how to gain different perspectives that will help you become more successful at work – and especially with what you do for your customers. You don’t want to miss Jim’s amazing insights!
“The actions you take are based on the thoughts you have, and the thoughts you have are based on what you see happening in the world.” – Jim Gilmore
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