Shep Hyken sits down with Jeanne Bliss, author of Would You Do That to Your Mother? The “Make Mom Proud” Standard for How to Treat Your Customers and discusses her book and the art of making customers happy.
“Reward ingenuity. Trust people for going out and taking action – sometimes risky action. Celebrate that!” – Jeanne Bliss
“Would you give your mother a four-hour window in which you might show up to visit her?” – Jeanne Bliss
“Redesign your business to help your customers achieve their goals, and then you will achieve your own.” – Jeanne Bliss
Jeanne Bliss is the Founder and President of CustomerBliss, and the Co-Founder of The Customer Experience Professionals Association. She is one of the foremost experts on customer-centric leadership and the role of the Chief Customer Officer.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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