Shep Hyken interviews Jeffrey Hayzlett, Chairman of C-Suite Network. They discuss strategies for persevering in business and providing amazing customer experiences in challenging times.
“Every executive should be the most strategic person in the room. You can’t necessarily be the smartest person in the room, but you can become the most strategic through education, motivation, inspiration and the chance for a little monetization.”
“Find the people who are so super engaged that they’re super raving fans. Those are the people who organically go out and talk about you because they like you and believe in you. They’ve drunk your Kool-Aid.”
“Don’t think of complaints as complaints. Those are opportunities for product enhancements.”
Jeffrey Hayzlett is a global business celebrity, speaker, bestselling author, primetime TV host and podcast host. He is the Chairman of C-Suite Network, home of the world’s most trusted network of C-Suite leaders.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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