How to create a customer service culture that solves customers problems, increases revenue, and drives loyalty.
Shep Hyken discusses frontline leadership, conflict resolution, and customer loyalty with Jim Rembach, the president of Call Center Coach.
Jim Rembach is the president of Call Center Coach. He previously helped AutoZone open their call center, which revolutionized the way stores, customers, and customer service agents interact. He is a founding member of the Customer Experience Professionals Association and currently hosts his podcast, the Fast Leader Show.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
Sign up for instant access to Shep’s research report on customer service and customer experience.
"*" indicates required fields
© 2023 Shepard Presentations, LLC. All Rights Reserved.
Legal Information | Sitemap | Site by: digitalONDA
Legal Information | Sitemap Legap
Site by: digitalONDA