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Secret Service & The Customer Service Revolution

Shep Hyken speaks with John DiJulius, international consultant, best-selling business author and owner of the award winning John Robert’s Spa. John shares ideas from his latest book, “The Customer Service Revolution.” They discuss the radical overthrow of conventional business mentality which is transforming the employee and customer experience. This provides an opportunity for higher sales, a boost in employee morale, and brand loyalty. The result is that the price becomes irrelevant. You can’t afford to miss this episode as John shares his expertise on creating an amazing customer experience!

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“Help make price irrelevant to companies, so they don’t have to compete in price wars and can start competing in experience wars.” – John DiJulius

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.

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