Shep Hyken interviews Jon Ferrara. They discuss his company Nimble, the history of CRMs, customer service philosophies, and life.
He considers the balance between the digital and the human experience in customer service.
“We grow by helping other people grow.” – Jon Ferrara
“A brand is built on the promises you make and the experience that you deliver. People don’t buy great products, they buy better versions of themselves.” – Jon Ferrara
“Service is the new sales.” – Jon Ferrara
“When it comes to relationships, people connect on the five Fs of life: family, friends, food, fun, and fellowship.” – Jon Ferrara
“Life is like a Beethoven symphony. There’s high and there’s low notes, and you have to accept both.” – Jon Ferrara
Jon Ferrara is the founder and CEO of Nimble and a CRM expert, having created and co-founded GoldMine. He is also a technology entrepreneur and noted speaker about Social Sales and Marketing.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
Sign up for instant access to Shep’s research report on customer service and customer experience.
"*" indicates required fields
© 2023 Shepard Presentations, LLC. All Rights Reserved.
Legal Information | Sitemap | Site by: digitalONDA
Legal Information | Sitemap Legap
Site by: digitalONDA