Are your employees engaged?
Shep Hyken sits down with Julie Ann Sullivan, author of “Blueprint for Employee Engagement: 37 Essential Elements to Influence, Innovate & Inspire,” to discuss the impact that engaged employees can make on customers.
“Customer service is people to people. If the people who are giving out customer service are not happy, that’s what they’re going to portray to the customer.” – Julie Ann Sullivan
“When you have a good workplace culture, people are more productive, and they’re more careful in what they do, so they make fewer errors.” – Julie Ann Sullivan
“Customer service is easy when everything is going well. I only know how good a company is when things don’t go well.” – Julie Ann Sullivan
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
Julie Ann Sullivan is the author of “Blueprint for Employee Engagement: 37 Essential Elements to Influence, Innovate & Inspire.” Julie Ann works with organizations that want to create a workplace environment where people are productive, engaged, and appreciated.
Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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