How can you improve both customer and employee satisfaction? By getting customers to provide feedback on individual employee service performance.
Shep Hyken interviews Kevin Berk, creator of a new customer rating platform called ServiceGuru, about how using services like these can improve your company revenues.
Kevin J. Berk, the Founder & CEO of ServiceGuru, has been involved in startup organizations for over 25 years. He is focused on the success of ServiceGuru, which can allow you to improve customer service and increase repeat visits to your business. You can collect service feedback from your customers and use the Service Guru platform to drive repeat visits and increase revenue.
“’Fine’ is the four-letter word of customer service that I don’t ever want to hear.” – Kevin Berk
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
Shep Hyken is a customer service and experience expert, best-selling author and your host of Amazing Business Radio.
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