What should you do when someone posts a negative review about your company or your products or services?
Shep Hyken interviews keynote speaker and author Mason Duchatschek on steps you can take to protect your online reputation.
Mason Duchatschek is a #1 bestselling author, entrepreneur and professional speaker. His ideas have been featured in Selling Power, Entrepreneur, The New York Times and Fox News. He is the author of Defeating an Internet Boogeyman: Simple Secrets of Reputation and Crisis Management Using Social Media and Web Marketing Strategy.
Shep Hyken is a customer service and experience expert, New York Times best-selling author and your host of Amazing Business Radio.
“Reputation management is crucial if you mess it up – people won’t buy from you.” – Mason Duchatschek
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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