Shep Hyken interviews Mike Grande, the founder and CEO of Rock Out Loud and The Staten Island School of Rock. They discuss Mike’s successful philosophies of providing an outstanding experience to his customers.
“A teacher focuses on teaching. A coach focuses on the student.” – Mike Grande
“For the leader of an organization to be truly successful, you must know your ‘why’ and your mission.” – Mike Grande
“Everybody who works in your space needs to know your mission statement and the vision of why you’re doing what you’re doing.” – Mike Grande
Mike Grande is the founder and CEO of The Staten Island School of Rock and Rock Out Loud. When he’s not teaching or playing music, he is the CTO and a Certified Ethical Hacker for Owl Rock.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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