Shep Hyken interviews Dr. Natalie Petouhoff. They discuss AI in business—what works and what doesn’t work, how it can help companies and employees succeed, and how we can best utilize it. They also discuss the need for diversity and inclusiveness in the workplace.
He discusses the pros and cons of chatbots.
“AI is meant to augment the problem-solving process.” – Dr. Natalie
“AI is a machine that’s learning, and we have to help it learn.” – Dr. Natalie
“It’s important that all team members have a chance to contribute equally. Everybody’s voice is important.” – Dr. Natalie
Dr. Natalie Petouhoff is the Vice President of Customer Service Innovation at Salesforce Service Cloud. With years of experience as a contact center analyst, a customer service advisor, and more, she has authored over 150 white papers, e-books, and webinars.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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