Shep Hyken interviews Neil H. Baum, MD, Professor of Clinical Urology at Tulane Medical School in New Orleans, Louisiana. They discuss some of the foundational concepts in creating a positive customer experience.
“The customer experience begins with the patient, or customer, the moment you start any sort of interaction.”
“One piece of advice for anybody who is in business is to be on time and to respect the other person’s time.”
Neil H. Baum, MD, Professor of Clinical Urology at Tulane Medical School. He has written over 300 peer-reviewed articles. Dr. Baum authored 10 books on marketing, communications between doctors and patients, as well as publications on men’s and women’s healthcare issues. Dr. Baum is the also author of The Business Basics to Building and Managing a Healthcare Practice which was published in 2019.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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