Shep Hyken sits down with Nick Mehta, CEO of Gainsight. They discuss why you should be proactive instead of reactive, how the subscription model is shaping customer loyalty, and why making your customers happy is no longer enough.
“You can’t just have the best product, you have to have the best outcome.” – Nick Mehta
“You re-earn your customers business every single day.” – Nick Mehta
“If you’re waiting for your customer to tell you what they want instead of being proactive and figuring that out yourself, they’re going to go somewhere else.” – Nick Mehta
“You’re never done delivering value and success to your customers.” – Nick Mehta
Nick Mehta is the CEO of Gainsight. In his six years as CEO, he’s secured over $156 million in funding, expanded the employee base to over 500 employees, and been recognized as the third best SAAS CEO out of 5,000 nominees. He also co-authored the book Customer Success: How Innovative Companies Are Reducing Churn And Growing Recurring Revenue.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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