Shep Hyken speaks with consultant, speaker and bestselling author, Noah Fleming, about customer loyalty and his new book, “The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions.”
Not only do they review the four steps of the customer experience, but they also provide tips to make every step a success and how that leads to customer loyalty. We all know that keeping our customers is a key to success, so tune in to this episode of Amazing Business Radio and be well on your way to acquiring more loyal customers!
Noah Fleming is the person you talk to when you want to discover the goldmine of profits hiding inside your business, and then add them straight to the bottom line. He helps his clients cultivate enduring customer loyalty to create perpetual business growth. When not speaking, writing, mentoring and pulling hidden profits out of seemingly thin air for businesses … Noah likes to cook for and spend time with his wife, Heather, and two daughters, Avalon & Ella.
“Go back to the fundamentals (of customer service) and get those things right.” – Noah Fleming
What questions will this episode answer?
- What are the steps of the customer journey?
- How do I get loyal customers?
- Why is customer loyalty so important, and how can I gain loyal customers?