Shep Hyken interviews Paul Selby of ServiceNow. They discuss the evolution of customer service and customer needs in a digital world, and how companies can employ self-service and proactive service to meet customer demands.
“We’re always expecting more as human beings. Customer service will never go away; there will always be a need for it.” – Paul Selby
“Customer service is ground zero for making the customer experience better.” – Paul Selby
“Feedback is a huge opportunity for insight. Build your culture around that.” – Paul Selby
Paul Selby is a product marketing director for Customer Service Management at ServiceNow.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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