Shep Hyken interviews Robert Glazer. They discuss his practice of employee “wish-granting,” common service mistakes businesses make and his book, Elevate: Push Beyond Your Limits and Unlock Success in Yourself and Others.
“If you really want to impress people, listen to them. You will be amazed by how much they appreciate that.” – Robert Glazer
“It only takes a few seconds to ask someone how their day is going.” – Robert Glazer
“Make the 1% improvement. If you do 1% each day, it adds up pretty quickly and soon you’ll see big change.” – Robert Glazer
Robert Glazer is the founder and CEO of Acceleration Partners. He is a serial entrepreneur and author of Elevate: Push Beyond Your Limits and Unlock Success in Yourself and Others.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
Sign up for instant access to Shep’s research report on customer service and customer experience.
"*" indicates required fields
© 2023 Shepard Presentations, LLC. All Rights Reserved.
Legal Information | Sitemap | Site by: digitalONDA
Legal Information | Sitemap Legap
Site by: digitalONDA