How would you like to utilize innovative technology that makes your business more efficient in order to create better customer interactions?
Shep Hyken sits down with Robert Weideman, a leader in merging customer service and Artificial Intelligence. Robert gives insight into what customers want and need, and how businesses can deliver it most effectively with the help of AI.
Robert Weideman is the Executive Vice President and General Manager of the Nuance Enterprise Division, responsible for customer self-service solutions that are used by leading organizations around the world to automate and optimize the customer care experience – from the call center to the Web and mobile devices.
Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio.
“AI is mainstream. And in fact, it’s evolving from the ship’s computer in Star Trek to Jarvis in Iron Man. It’s getting really, really sophisticated and really, really powerful.” – Robert Weideman
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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