Shep Hyken interviews Ryan Minton. They discuss his new book, “Thanks for Coming in Today,” the hospitality industry, employee and customer appreciation, and the concept of aggressive hospitality.
He discusses current trends in the digital customer service world.
“Your employees have to understand that their job matters and that they matter.” – Ryan Minton
“Take care of the employees, and they’ll take care of the customer.” – Ryan Minton
“You have to be aggressive. You can’t just coast through customer service.” – Ryan Minton
Charles Ryan Minton is a customer service and employee experience expert, keynote speaker, author of, Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive, and the president of CRM Hospitality & Consulting, LLC.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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