How can accountability create Moments of Magic®?
Shep Hyken sits down with Sam Silverstein to discuss the importance of fostering a culture of accountability, which empowers employees to give truly amazing customer service.
“We need to first serve customers with purpose, on purpose, for purpose.” – Sam Silverstein
“When it comes to a company’s culture, everything rises and falls on leadership.” – Sam Silverstein
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
Sam Silverstein is a leadership keynote speaker and author of seven books including “Making Accountable Decisions” and “Non-Negotiable.” A former executive of manufacturing and distribution companies, Sam writes, speaks, and consults with organizations around the globe to think differently, work with renewed purpose, and achieve record-breaking results
Shep Hyken is a customer service and experience expert, “New York Times” best-selling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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