Would you like to learn how your organization can stand out, create customer experiences and use celebration as a strategic tool? Shep Hyken speaks with Scott Friedman, Certified Speaking Professional, and past president of the National Speakers Association (NSA) about his book, Celebrate! Lessons Learned from the World’s Most Admired Organizations.
Scott says that your organization must be characterized by four factors:
Friedman discusses how to turn on your GPS (gratitude, play and surprise) for your employees and customers.
Scott Friedman, Certified Speaking Professional, and former President of the National Speakers Association (NSA), is the author of Celebrate! Lessons Learned from the World’s Most Admired Organizations, Happily Ever Laughter, Using Humor for A Change, and A Celebration a Day – 365 Ways to a Happier, Healthier Workplace. For over 30 years Scott has traveled the globe speaking on employee innovation, customer experience and using humor/celebration as a strategic tool.
“If your employees feel dignified and respected, they’re going to pass it on to the customers.” – Scott Friedman
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