Shep Hyken interviews Teri Yanovitch. They discuss her experience as a Disney employee, their hiring process, and the customer service takeaways that can be applied to any organization in any industry.
“The key to success is recognizing that there is a ripple or domino effect to internal service. Happy employees create happy customers.”
“Any organization can apply these Disney lessons by paying attention to the details. Recognize that internal service is just as important as external service. And, make sure that everybody knows the expectations. Start sharing those expectations in the interview process and reinforcing them in your orientation.”
“You don’t have to be a theme park or have characters in order to be immensely successful. You, too, can be a successful organization in your industry.”
Teri Yanovitch is a dynamic speaker, author, trainer, and consultant. Her passion is helping organizations create a culture of service excellence.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
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