Shep Hyken interviews Todd Hopkins. They discuss how having a company-wide culture can lead to better customer service and success for your business.
He talks about what you should do with customer feedback once you get it.
“I like to hire people that come to us with batteries included.” – Todd Hopkins
“Connect the dots between the dreams your employees are trying to accomplish and the job they have with you. That contributes to their motivation.” – Todd Hopkins
“If we want to take good care of our customers, we have to take good care of our employees.” – Todd Hopkins
“People don’t want to be average. They really want to be amazing.” – Todd Hopkins
Todd Hopkins is the founder and CEO of Office Pride Commercial Cleaning Services, which has over 130 franchise locations in 24 states. He is also the internationally best-selling author and co-author of four books.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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