Shep Hyken interviews Steve Farber. They discuss how to implement love into every aspect of your business to drive customer success.
“As businesspeople, we want our customers to love what we do for them. If they don’t love the product or service, then we have no advantage at all.” – Steve Farber
“If you want your customers to love you, you have to create an environment that people love working in. The only way you can create that kind of environment is if you love it first.”– Steve Farber
“Get very vigilant and specific about putting love into practice in every aspect of your business.”– Steve Farber
“Take more concerted, intentional, conscious action to operationalize love in the way you do business.”– Steve Farber
Steve Farber is the president of Extreme Leadership Inc., a speaker and consultant, and the author of several books including Love is Just Damn Good Business and The Radical Leap.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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