Building Customer Relationships After the Deal is Closed
Shep Hyken interviews Sam Cummings, award-winning Customer Success Manager, Data Scientist, and co-founder of Data Plant. He shares how companies can empower their teams to provide value, create great experiences, and build customer relationships.
“Customer success, in a vacuum, is about customer retention. It is about how organizations can motivate customers to keep using their products or services.”
“Customer success is proactive. It happens over a longer period of time. Customer support is reactive. It happens at a point in time when questions or issues occur.”
“Customer support offers the value of solving a problem. Customer success provides value throughout the entire experience.”
Samuel Cummings. Co-Founder, Head of Data Science at Data Plant. He has travelled the world, presenting to executives and directors the success stories of applying data science in the customer success domain.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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