Creating a Culture that Gets and Retains the Best Employees
Shep Hyken interviews Jon Shanahan, co-founder of Businessolver Inc., a benefits administration solution that combines technology and service to help employees get the most value out of their benefits. He discusses creating a culture that delights and retains loyal customers and the best employees.
“Empathy is your ability to place yourself in someone else’s shoes, understand where they’re coming from, and create a space to listen to understand.”
“If our employees believe that we’re listening and empathetic, this will translate to how they treat customers, and the organization will be rewarded with retention on both sides.”
“Don’t be afraid to be an empathetic leader. Show your weaknesses, be vulnerable, and listen to your employees.”
Jon Shanahan co-founded Businessolver, Inc. in 1998. He wanted to create a benefits administration solution that combined the best in technology and service with a fierce focus on the end-user. Before founding Businessolver, Jon was vice president of consulting services at Holmes Murphy & Associates, a leading national insurance agency.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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