Using Conversational Data to Enhance the Customer Experience
Shep Hyken interviews Amy Brown, founder and CEO of Authenticx, a software that listens, analyzes and activates customer voices at scale. She shares findings from Authenticx’s Customer Voices Report and how organizations can use data to drive customer experience strategies.
“Customer-centric organizations believe that listening to and understanding what their customers want is vital to their ability to thrive as a business.”
“Having the ability to listen to customers at a large scale gives leaders the confidence that whatever strategies they are taking is backed up by data.”
“Use positive customer feedback to inspire your workforce, reward those delivering excellent experiences, and drive innovation.”
Amy Brown is the founder and CEO of Authenticx. As an executive with 20 years of experience in healthcare, she founded Authenticx to bring the authentic voice of the patient into the boardroom and increase positive healthcare outcomes.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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