Delivering Personalized Support with Technology
Shep Hyken interviews Paulo Almeida, CEO & Co-Founder of Clientscape, a company that helps support agents seamlessly manage customer interactions across multiple channels. He talks about how companies can adapt to changing customer expectations by leveraging data and analytics.
“Don’t cut down on the investments that give your customers the care they deserve.”
“How a customer contacts you is irrelevant. Customers expect excellent service no matter what channel they use, and brands must meet that at all times.”
“Whether their issues are urgent or not, what any customer doesn’t want is to be constantly deflected, passed from agent to agent, and having to repeat their story.”
“Personalization is your biggest advantage over your competition.”
Paulo Almeida is the CEO & Co-Founder of Clientscape. He has an extensive background in IT, Marketing, and Advertising. He previously worked with multinational companies such as Vodafone, Siemens, and Google.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
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