How diversity and inclusion impact the customer experience and what practices to adopt.
Shep Hyken interviews Stacy Sherman, Founder of Doing CX Right and Director of Customer Experience & Employee Engagement at Schindler Elevator Corporation. They discuss diversity and inclusion and how it links to the customer experience.
“Even if you’re in the back office supporting fellow employees or you’re supporting the server who brings the dish out the guest, you matter, and you have a CX job.” -Stacy
“Whether you’re male or female don’t care teamwork makes it happen.” -Stacy
“Increase your empathy. Walk around every day more empathetic because you’ll see things that you wouldn’t have seen before.” -Stacy
Stacy Sherman: Customer Experience (CX) pioneer, known for humanizing business, leading with a heart, and DoingCXRight® not just talking about it.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:
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