How Happy Employees Translate Into Happier Customers
Shep Hyken interviews Temy Mancusi-Ungaro, Chief Executive Officer of Reachdesk, a global data-driven gifting platform that helps teams send gifts at a large scale and measure their impact. He shares how companies can use gifts to create employee morale, nurture team connections, and ensure employee retention.
“In the same way that we use gifts to build relationships for sales, you can use gifts to build relationships within your employees.”
“Every dollar I spend on my people, I get $10 in return. The more I invested in my employees, the better my customer service becomes.”
“Invest in your people. Your customers will feel it, and your business will ultimately feel it in the end.”
Temy Mancusi-Ungaro is the Chief Executive Officer of Reachdesk, the leading global data-driven gifting platform. He has over 20 years of experience scaling SaaS companies and leading customer and employee success.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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