Shep interviews Damon Covey, general manager of unified communications and collaboration at GoTo. He talks about how AI can enhance communication, increase productivity, and augment employee capabilities.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
“Customer service should be so good that it’s boring.”
“Exceptional customer support is engaging with your customers on their terms, whether it’s through phone conversation, chat, or text.”
“The companies that can find the real balance between AI and humans will make customer service a differentiator for their business.”
“When diving into AI, focus on starting with a specific problem to solve. Start small, something practical and sometimes boring, but that’s where real solutions emerge.”
Damon Covey is the general manager of unified communications and collaboration at GoTo, an all-in-one customer experience platform powered by AI.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
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