How Customer Experience Can Save Businesses in the Current Economy
Shep Hyken interviews Mita Bedi, CEO and Co-founder of Resonate Solutions, a customer experience management platform. She shares how customers are rethinking every relationship and how leaders can make a business valuable enough to remain profitable.
“Businesses are won and lost at the front line. The customer service person is the one that delights the customer.”
“Customer delight should be in the DNA of the company. It is the culture, vision, and purpose rolled into one. It is like a good orchestra with all the instruments working beautifully together.”
“Investing in customer experience can create a great employee experience. Employees want to work for a company that customers love because it gives them purpose.”
“Customer service excellence and customer delight will be every business’ survival strategy in the next two years.”
“A business leader who can create strategies and processes that can accelerate customer delight is a leader who can create lasting value.”
Mita Bedi is a customer experience specialist, thought leader, CEO, and Co-founder of Resonate Solutions. With more than 20 years of international experience in business consulting, Mita has been part of leading programs that help drive revenue and competitive advantage using customer strategy.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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