How Customer Experience Drives Business Growth
Shep Hyken interviews Keith Meier, Chief Operating Officer at Assurant, Inc., an organization that works with companies that manufacture, sell, or finance their customers’ major purchases. He shares how providing customers with a great experience in every support channel they use is crucial to business growth.
“Digital experiences will not replace all customer service channels, but it will become a bigger percentage of how consumers get service.”
“A great customer experience, no matter what channel a customer chooses to use, is an opportunity to create brand loyalty.”
“Being passionate about customer experience is the ticket to business growth.”
“Listening to customers informs us what innovations we should develop to keep up with their needs and expectations.”
Keith Meier is the Chief Operating Officer at Assurant Inc. As COO, he leads Assurant’s global operations focusing on digital technology and operations that deliver exceptional customer experience.
Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.
This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:
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