The Culture Playbook

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Top Takeaways:

• Culture is not about words. Culture is about actions and behaviours.
• We always think that culture is like the personality of a group. That’s not true. Culture is performance. It is when people act in such a way that contributes to the team’s performance.
• Daniel Coyle shares three tips (out of 60!) from his book, The Culture Playbook: The Culture Playbook: 60 Highly Effective Actions to Help Your Group Succeed.

Tip #1. Keep an open face. Our face is like a door. It has two settings, closed and open. Our face is closed when our thoughts are focused inwards. It is open when we communicate energy, interest, excitement, and enthusiasm.

Tip #2. The two-line email. Ask your employees to send you a two-line email with these prompts:  Tell me one thing you want me to keep doing, and Tell me one thing you want me to stop doing.

Tip #3. AAR or After Action Review. AAR is a 5-minute meeting that has a massive impact on strength and performance. After you do something with your team, pause and ask these three questions: What went well? What didn’t go well? What are we going to do differently next time?

• Daniel also shares more ideas about pillars of building culture, the subtraction game, and the benefits of “taking a pause” in this busy world. Tune in!

Quotes:

“Great cultures operate like a flock of birds in a forest. They stay connected. They self-organize to go past problems and move toward their goal.”

“Great culture happens when you pause, zoom out and answer these questions: Where are we going? How are we connecting? How are we interrelating? What does this mean?”

“All learning has two pieces: experience and reflection.”

“Good bosses signal their fallibility first. The four most important words a leader can say are “I screwed that up.”

About:

Daniel Coyle is a New York Times bestselling author of The Culture Code, The Talent Code, The Little Book of Talent, The Secret Race, and Hardball: A Season in the Projects. His latest book is The Culture Playbook: 60 Highly Effective Actions to Help Your Group Succeed.

Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio.

This episode of Amazing Business Radio with Shep Hyken answers the following questions … and more:

1. What is team culture?
2. How do you develop a healthy culture in the workplace?
3. What is After Action Review?
4. Why is building relationships important in teams?
5. How do you nurture group health?